1. What the application does
Approvals Pro runs approval workflows on monday items. You define a path of people, raise a request against an item, and the application routes it, records each decision, and keeps an audit trail of what happened.
It is a record-keeping tool. It does not give legal effect to an approval, and nothing in it constitutes an electronic signature under any specific signature law unless you have separately established that it does for your purposes.
2. Your account and your people
You are responsible for who in your monday account can use the application, and for what they do with it. Access follows monday's own permissions: if monday says somebody is a view-only user, the application treats them as one.
3. Your data stays yours
Approvals, decisions, audit trails, saved paths and delegations belong to your organisation, not to us. We process them only to run the service.
We do not use your content to train models, to build datasets, or for any purpose of our own. We do not sell it, and there is nobody to sell it to: the application uses no third-party services whatsoever.
Our handling of personal data is described in the Privacy Policy, which forms part of these terms.
4. Subscription and payment
Subscriptions are sold and charged by monday, through the monday marketplace, under monday's own billing terms. We do not process payments and never see your payment details.
If your subscription lapses or its trial ends, the application stops accepting new approvals and new decisions. It does not stop you reading what you already have — your existing approvals, their decisions and their audit trails remain readable. Records of decisions your organisation made are yours whether or not the software is currently paid for, and we will not hold them back to collect a renewal.
Refunds are governed by monday's marketplace policy.
5. Acceptable use
You agree not to:
- use the application to break the law, or to store unlawful content;
- attempt to reach another monday account's data through it;
- probe, scan or attack the service, except as we invite in writing;
- resell or sublicense it outside your own monday account.
We may suspend access where continued use would harm the service or another customer, and will tell you why.
6. Availability
We aim to keep the service available whenever monday is, but we do not commit to a specific uptime figure and offer no service-level agreement. The application runs on monday's own infrastructure; outages there are outages here.
7. Support
Support is by email at [email protected], and through the feedback form inside the application. We aim to reply within five business days. This is a target, not a contractual commitment.
8. Changes to the application
We develop the application continuously and may add, change or remove features. Where a change would remove something you rely on, we will give reasonable notice.
9. Warranties
The application is provided “as is”. To the extent the law permits, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
In particular, and stated plainly because it matters for this kind of tool: we do not warrant that an approval recorded by the application will be accepted as evidence by any court, auditor or regulator. The application keeps a tamper-evident record; whether that record satisfies a given legal or compliance requirement is for you to determine.
10. Limitation of liability
To the extent the law permits, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.
Our total liability arising out of these terms is limited to the amount you paid for the application in the twelve months before the event giving rise to the claim.
Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
11. Term and termination
These terms apply for as long as the application is installed in your monday account.
You may end them at any time by uninstalling. When you uninstall, everything the application holds for your account is deleted immediately — approvals, decisions, audit trails, saved paths, delegations, and the credentials we held to act for you.
Export anything you need before you uninstall. Deletion is immediate and irreversible, and we keep no backup from which to restore it. That is the same property that makes the deletion promise meaningful.
We may terminate for material breach of section 5 that is not corrected within fourteen days of us telling you about it.
12. Contacting you
We will contact you only about the application itself: a reply to something you asked us, a notice about a change to these terms, or a warning about a problem affecting your account. We will not send you marketing, and we will not add you to a mailing list.
13. Governing law
These terms are governed by the laws of the Socialist Republic of Vietnam, subject to any mandatory rules that apply otherwise. The parties are encouraged to first attempt good-faith resolution of disputes; unresolved matters will be handled according to the procedures and jurisdiction provided by applicable law.
14. General
If any clause is unenforceable, the rest stand. Our not enforcing something immediately does not waive it. These terms, together with the Privacy Policy, are the entire agreement between us about the application.
15. Contact
TidalTech Software Co., Ltd.
186-186 Bis Nguyễn Thị Minh Khai, Phường Võ Thị Sáu, Quận 3, Ho Chi Minh City, Vietnam
[email protected]